Shown at top left on each page of your account. The timer (in minutes and seconds) tells you how long until automatic log-out if the system sees there is no activity on the account. You can change the length of the auto log out timer any time and as frequently as you want in Manage Account/Security Settings. When the auto time out period is reached, it reads 'timeout' in place of the figures.

This is where you keep information. We give you a set of frequently used headings. Edit their titles and add more folders at any time to suit your needs via Manage Account / Categories.

All notification emails are sent from 'notification@mytsafe.co.uk' Please make sure that your computer does not block this address! If it ends up in your SPAM folder mark it as an acceptable address from which to receive email.

This depends on which of the three accounts you selected.

No! There is nothing to download to your PC, laptop etc.

Ultra secure! We use the best of physical and digital security and the most strict procedures - military standard or better - for managing the computers which hold your information. The Bunker - read more at 'www.thebunker.net' - delivers the service and is renowned to be one of the best facilities in the world. All your information is encrypted both in transit to and from your computer, laptop, etc and in The Bunker. Read more - go to button Ultra Security on Home Page.

We give very useful tips in the section 'Ultra-security'

This allows you to let somebody else view a document in their account that you have on your account. They have to log on to their account to see the document; it is not possible to access it from the email notification you receive about the sharing. Nor will they have access to your account.More details are in 'Sharing' on Home Page.

A simple, instant and completely secure way for somebody to post a copy of a document, photo, presentation, spreadsheet etc. directly into a myTsafe account. Avoids all the uncertainty and insecurity of email. Full details in 'e-post' on Home page. Note for personal accounts your username is your account name, for multi-user Central accounts the account name is separate.

To receive items by myTsafe e-post you will need a myTsafe account. But you don't need one to send something to a myTsafe account. So family, friends, colleagues can all ePost something to you if it is confidential or private. All they need to know is your account name. If you're in a hurry and don't want to log on to your account (perhaps because you are somewhere where you feel uncomfortable)you can even ePost to yourself.

Use any standard browser - Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

Go to login page and press 'Forgotten login details?' You will need the answer to the security question which you entered when you set up your myTsafe account. (Make sure you can always remember the answer to your security question, you may only use it very infrequently!) The myTsafe system will then send you an email with a re-activation code. Login with your username and this activation code in the password space. You will then be asked to set a fresh password and memorable word so that you can access your account again.